Personal Data Protection Policy at Bidiphar Pharmaceutical and Medical Equipment Joint Stock Company
Quy Nhơn, March 30, 2025
Bidiphar Pharmaceutical and Medical Equipment Joint Stock Company respects and is committed to handling personal data carefully in compliance with applicable laws and regulations. To ensure the confidentiality of customer, partner, and employee information, Bidiphar will implement personal data protection as outlined below:
I. Organization/Entity Handling and Managing Personal Data
Bidiphar Pharmaceutical and Medical Equipment Joint Stock Company: The governing entity, hereinafter referred to as the Company or Bidiphar.
Organizations/Entities Receiving Shared Personal Data
Affiliated units of Bidiphar: Including branches, representative offices, and registered business locations.
Partners: Partners providing products/services/consulting for Bidiphar, who have signed confidentiality agreements for each data transfer.
II. Purposes of Personal Data Use
Personal data of customers, including pharmacy owners, dispensaries, doctors, pharmacists, and medical experts, is collected for the following purposes:
Transactions Related to the Company’s Products: To provide, collect, use, and manage information about the safety and effectiveness of products, pricing information, and sales methods.
Clinical Trials: Managing/supervising post-market safety and implementing or using the requests above.
Collecting and Managing Information in Fields: Medicine, pharmacology, and other scientific fields.
Notifying and Reporting to Authorities: To ensure compliance with legal regulations.
Personal data of individuals contacting the Company through official communication channels such as the Company’s phone numbers, quality product feedback systems, and social media platforms is collected and processed to support management activities and resolve issues as described below:
Handling requests: Investigations, reports, surveys, consultations, and evaluations.
Managing, using information from manufacturers, importers: Healthcare professionals, customers related to the safety, effectiveness, and quality of products.
Sending notifications and reports to authorities: As required by law regarding product quality.
Personal data collected from surveys, market research, and other campaigns through questionnaires will be used for managing and supporting purposes related to activities such as research requirements, investigations, reports, market research, and other related activities.
III. Sharing Personal Data Managed by Bidiphar
The Company will share personal data in the following cases:
Customer Personal Data:
Types of Personal Data Shared: Full name, address, profession, phone number, bank account details of pharmacy owners, dispensary owners, doctors, pharmacists, and other medical experts.
Scope of Data Sharing: Affiliated units of Bidiphar, partners, and related organizations.
Personal Data of Individuals Contacting the Company:
Types of Personal Data Shared: Full name, address, and phone number of individuals using the Company’s official communication channels.
Scope of Data Sharing: Affiliated units of Bidiphar.
Personal Data Related to Surveys, Market Research:
Types of Personal Data Shared: Full name, address, and phone number of participants in market research campaigns and interviews.
Scope of Data Sharing: Affiliated units of Bidiphar.
Personal Data on E-Commerce Platforms:
Types of Personal Data Shared: Full name, address, and phone number of individuals engaging in e-commerce activities with Bidiphar.
Scope of Data Sharing: Affiliated units of Bidiphar.
Personal Data of Job Applicants:
Types of Personal Data Shared: Full name, date of birth, address, phone number, qualifications, email address, education and work history.
Scope of Data Sharing: Affiliated units of Bidiphar.
Personal Data of Employees:
Types of Personal Data Shared: Full name, gender, date of birth, address, phone number, employee ID, department, role, job responsibilities, internal email address, mobile phone number, date of joining/leaving the company, family details, bank account, insurance, health information (from regular health check-ups).
Scope of Data Sharing: Affiliated units of Bidiphar, insurance partners, government agencies.
IV. Addressing Questions, Feedback, Complaints
For any questions or complaints regarding personal data managed by the Company, please contact:
Bidiphar Pharmaceutical and Medical Equipment Joint Stock Company
Address: 498 Nguyễn Thái Học, Phường Quang Trung, Thành Phố Quy Nhơn, Tỉnh Bình Định
Phone: 1800 888 677
Email: info@bidiphar.com